Frequently Asked Questions

FAQ (1)

general Questions

No, to save on running costs PrenQMooi is an online store only. This allows us to pass the savings on to you! We ship directly from our sellers to our customers, making it cheaper and more convenient!

We would love to hear from you! Our trading hours are Monday to Friday, 9am to 5pm. On our Contact Us page you will find all our details.

Want to become part of the family? Wouldn’t that be amazing!?! Unfortunately, we don’t have any positions available at the moment, but you are welcome to send your CV to support@prenqmooi.co.za Who knows, we might just call you in the near future!

We would love to tell you how! It is really quite simple! You will find all the information here

Account Questions

You are welcome to buy from us without creating an account. Creating an account with us has the following benefits: a) it will allow you to save your details for future purchases so that you need not retype it with every purchase b) view previous orders c) and create a wish list / favourite items.

Payments & Costs

  • We make use of the following payment gateways: Payflex, Ozow & Payfast. 
  • Through Payflex you will have the option to pay now or pay it off! When you check out with Payflex, you pay only 25% of the purchase price today. Your goods are shipped and delivered as per our standard delivery terms (5-7 working days unless stated otherwise during checkout) And you pay the rest over 6 weeks at no additional cost (zero fees, zero interest). However, default fees apply if you miss a payment. For more information: https://payflex.co.za/shopper-faqs/
  • By choosing Payfast you will have the following options   (https://www.payfast.co.za/features/payment-methods )
  • Through Ozow you will have the option of a) logging into your bank to use your Credit card / Debit Card or b) to make an Instant EFT. 
  • Not used to any of these gateways? No worries, you can also select Normal EFT during checkout. You will receive our banking details on your order confirmation email. All you need to do then is transfer the money into our bank account and send us the proof of payment via email. Once we have received your proof of payment we will activate the order.

Yes it is! All your information is encrypted and your shopping is secured by SSL. What’s more, we have partnered with the best! We encourage you to read their security promises:

Please also refer to our Privacy Policy

R100 anywhere in South Africa for orders below R1000. If you buy for more than R1000 it is absolutely FREE!

Delivery & Collections

Unfortunately not. PrenQMooi is an online store only.

You will be prompted to enter your delivery address during the checkout process. If you have created an account with us, it will also remember the address of your previous order. If you have, however already checked out and need your order to be delivered to another address than the one chosen (the chosen delivery address will appear on your order confirmation that you receive via email), please contact us as soon as possible and we will see what we can arrange for you.

We know you are super excited about your purchase! We always do our best to get it to you as fast as possible. Our commitment to you is 5-7 working days, unless otherwise stated during the checkout process. (Please note that by choosing Normal EFT, your order fulfillment will only be activated once we have received your proof of payment. The 5-7 working days will therefore be calculated from the date of receiving your proof of payment via email)

Yes you can! If you forgot about a birthday or a special event, we can make it happen! Contact us before you finalise your order during the checkout process to make arrangements with us & find out about potential additional costs. Please keep in mind that our office hours are 9am to 5pm, Monday to Friday and that you will only be able to reach us during these times. Our contact details are on the Contact Us Page

Orders & Returns

Easy peasy, just click on this link: track my order

We are so sorry that you are not happy with your purchase! Let’s see if we can fix that! Click here for our Return Policy.

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