- Payflex down payments for customers do not mean half payments to you.
- All sales up until the 20th of the month are settled at month-end, provided we have received your invoice by the 25th of the month. All sales after the 20th or invoices received after the 25th will be settled the following month. Please email your invoice to firstname.lastname@example.org
- Our Return Policy governs our payments and does affect the dates stated above if there is a customer return on your artwork / product. Please refer to our Return Policy below.
- In case of damaged goods, a thorough investigation is launched. We always aim for product replacement instead of a refund. Once the issue has been resolved and the process has been finalised, suppliers are paid within the context of the dates mentioned above. (Suppliers are always kept in the loop of the progress during the investigation.)
- Supplier Payment terms are agreed upon in the Terms of Service during the registration process of becoming a supplier.